Answers with your name
Natural Dutch or English, in your tone of voice. Formal for the notary's office, more relaxed for the bike shop.
An initiative of Telefoonaanname.nl · over 30 years of customer contact
AI answers. Our people stand by.
An AI assistant that answers your phone 24/7, transfers calls and takes messages. Does a call become urgent, complicated or personal? Then a real operator takes over within seconds. With everything the AI already knew.
- 30+ years of customer contact
- 45 colleagues behind the AI
- 24/7 available
Incoming call · Van Dijk Heating
AI assistant on the call
00:00
Sample call · generated voices
Why this exists
A voicebot is fast. A good voicebot knows when to stop.
Voicebots get better every month. They answer without a wait, cost less per call and never get tired. But anyone who has answered the phone for business owners for thirty years also knows this: the call that really matters is rarely the standard call. The customer who is angry. The resident without heating. The patient who is unsure. That is not where you want a bot that keeps asking questions.
Telefoonaanname.ai combines both. The AI handles the routine work. Our operators in Rotterdam stand by in the background for every call that deserves a person.
How it works
From call forwarding to call report in four steps.
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01
Introduction and script
One of our account managers maps out your business, services and frequently asked questions. We turn that into a call script for the AI and for our operators.
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02
You forward your calls
You get your own number to forward calls to. Always, only outside office hours or only after a few rings. Your choice.
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03
AI handles it, a person takes over
The AI assistant answers your phone with your company name. It answers questions, transfers calls or takes a message. If it detects an emergency, emotion or anything outside the script, the call goes straight to an operator.
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04
Report in portal and app
After every call, a clear report is ready in the customer portal, by email and in the app. With one swipe in the app you indicate whether you are available.
The handover
You decide when a person takes over the call.
Together we agree which calls the AI handles itself and which always go to an operator. Pick a situation and see who takes it.
Who takes this call?
AI handles itOperator takes over
What the AI assistant does
Everything a good operator does. Even at three in the morning.
Answers questions
Opening hours, rates, directions, delivery times. Fed with your own information, not guesswork.
Smart call transfers
To the right colleague or department, with a short announcement. Not available? Then a call-back note follows.
Takes messages
Name, number, reason and urgency, straight into your portal and inbox. Clearly summarised.
Books appointments
Directly in your calendar, with a confirmation to the caller. We set up the connection for you.
Out-of-hours service and triage
Tells a real emergency apart from a question for tomorrow, and alerts the on-call engineer immediately.
The app
Every call at your fingertips, wherever you are.
As soon as the AI assistant finishes a call, the report appears in the Telefoonaanname.ai app. Who called, what about, and do you need to call back? You see it at a glance, even on the road between two appointments.
- Instant notificationsA push message for every completed call. Urgent calls stand out with a red label.
- Call back with one tapThe number is ready to dial. Called back? Tick it off and your colleagues see it too.
- Manage your own availabilityIn a meeting or on holiday? One tap and the assistant takes a callback request instead of transferring.
- Everything on recordSummary, caller details, recording and transcript for every call.
Works on iPhone and Android without an app store: add it to your home screen. The app is in Dutch.
The knowledge behind it
What 30 years of answering phones gives you.
A voicebot is only as good as the script and the limits you give it. We do not start from scratch: we know which questions an installer gets on a cold Monday morning, how a GP practice wants triage handled and when a law firm would rather have nothing written down.
Our operators listen back to the calls they take over and use them to improve the script. That way your AI assistant gets a little better every week.
- Years of customer contact experience
- 30+
- Operators and colleagues
- 45
- Satisfied customers
- 750+
- Days a year available
- 365
Who it's for
Made for business owners who cannot afford to miss a call.
Installers and repair services
The AI schedules maintenance, the operator arranges the emergency engineer.
Practices and healthcare
Appointments and repeat requests via AI, doubts and complaints with a person.
Lawyers and notaries
Discreet call transfers. Sensitive matters always handled personally.
Estate agents and property
Booking viewings, also in the evening and at weekends.
Freelancers
Never miss a job again while you are busy working.
Pricing
Clear rates. You only pay for a person when you need a person.
AI Start
For freelancers and small teams
€39per month
- AI assistant with your company name
- €0.95 per AI call
- Messages and call transfers
- Operator takeover: €2.75 per call
- Customer portal and app
Most popular
AI + Mens
For businesses that don't want to miss a thing
€79per month
- Everything in AI Start
- 100 AI calls included
- Operator takeover: €2.25 per call
- Calendar integration and your own handover rules
- Monthly script improvements
Custom
For repair services and higher volumes
Tailoredvolume pricing from 600 calls
- Integration with your CRM or ticketing system
- 24/7 out-of-hours service with triage
- Multiple departments and numbers
- Dedicated account manager
All prices exclude VAT. Cancel monthly. The first week is free.
Frequently asked questions
What business owners ask us.
Will my customers notice they are talking to AI?
Yes, and that is deliberate. The AI assistant introduces itself as a digital assistant. That is honest towards your callers and in line with the EU AI Act. In practice most callers are fine with it, as long as they are helped quickly and know a person is standing by.
How quickly does an operator take over?
As soon as the AI recognises a handover moment, the call is passed to our operators. The operator immediately sees what has already been discussed, so the caller does not have to repeat anything.
What if the caller wants to speak to a person straight away?
Then they get a person. No negotiation needed. You can also set certain numbers, such as your regular customers, to always go straight to an operator.
What about privacy and call recordings?
You decide what is recorded and for how long. We sign a data processing agreement as standard and work in line with the GDPR. For sensitive sectors you can choose a summary only, without a recording.
I am already a Telefoonaanname.nl customer. What changes?
Nothing, unless you want it to. You can add AI for the evening and weekend hours, for example, and keep our operators answering during the day. Your contact person, portal and app stay the same.
Which languages does the AI assistant speak?
The AI assistant speaks Dutch by default and switches to English, French or German as soon as a caller clearly speaks one of those languages. It then sticks to that language for the rest of the call.
How quickly can I go live?
After the introduction we set up the script and test it together with you. As soon as you are happy, you forward your calls and your AI assistant is live.
Try it free for a week
Hear your own business on the phone.
Leave your details. We will call you back, write a trial script for your business and let you hear your own AI assistant within a few hours.
Call us+31 10 302 40 19you will speak directly to our AI assistant
Email usassistent@telefoonaanname.ai
Visit usStrevelsweg 700-614
3083 AS Rotterdam
the Netherlands